ruhlamat successfully delivered a steer-by-wire automation line for a global chassis systems leader in just 5 months, setting a new benchmark in intelligent chassis manufacturing.
Recently, Ruhlamat successfully completed a customer's intercontinental production line relocation project — moving their medical automation production line from China to a new factory in South America. The service package covered precision dismantling, packaging and transportation, international logistics coordination, on-site overseas installation, and functional verification, among other key phases.
According to customer feedback, the project delivery time was 40% shorter than expected, enabling the new factory to resume production smoothly. This project not only demonstrates Ruhlamat's engineering capabilities and project management expertise but also reaffirms its professional strength and in-depth execution in global after-sales services.
In the competitive landscape of industrial automation, purchasing automation equipment is just the starting point for improving productivity. The true competitive core for enterprises lies in ensuring these automation systems operate long-term, stably, and efficiently on a global scale.
Faced with a volatile market environment and the challenges of global operations, a superior after-sales service system has become critical to safeguarding the lifecycle value of production lines and enhancing return on investment.
Industry Pain Points
1. High risks and costs in system relocation
Intercontinental dismantling, transportation, and reassembly involve complex processes. Even minor oversights can lead to downtime and financial losses.
2. Significant gaps in technical personnel experience
Teams at new factories often lack mature operational and maintenance expertise, resulting in reduced equipment utilization and stability.
3. Lack of full-lifecycle management
The absence of systematic maintenance and upgrade plans leads to gradual performance degradation of equipment, making it difficult to keep pace with product iterations.
Professional After-Sales System
Ruhlamat's after-sales service is not limited to reactive repairs. Instead, it achieves continuous optimization of production line efficiency and value enhancement through deep integration of technology and business.
Technical Support
Establishes a rapid response mechanism, providing remote diagnostics and on-site support to ensure quick and accurate problem resolution.
Maintenance Services
Develops preventive maintenance plans to extend equipment lifespan, reduce failure rates, and minimize losses caused by downtime.
Technical Training
Delivers systematic training to customer personnel, empowering them to achieve localized and independent operation and maintenance capabilities.
Spare Parts Management
Builds a comprehensive spare parts supply system to shorten lead times for critical components and reduce the risk of production disruptions.
Production Line Upgrades and Retrofits
Adheres to the concept of flexible manufacturing to keep pace with the times, helping customers continuously enhance production line performance and competitiveness.
Service-Oriented, Empowering Long-Term Development
In today's era of manufacturing intelligence and globalization, after-sales service has become an integral part of an enterprise's core competitiveness.
Ruhlamat has always adhered to a customer-centric service philosophy. Leveraging professional engineering capabilities, efficient global collaboration, and a spirit of continuous innovation, it creates sustainable automated production systems for customers. Driven by in-depth services to achieve excellent operations, Ruhlamat is partnering with manufacturing enterprises worldwide to realize a comprehensive leap from equipment management to value creation.
